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TERMS OF USE & COOKIE POLICY

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1. ACCEPTANCE OF TERMS

Welcome to GeneGPS! By accessing, browsing, purchasing, or attempting to contact GeneGPS through our website www.genegps.co.uk ("the Website"), you automatically give consent to abide by these terms of use. Additionally, by utilizing our services, you acknowledge your consent to the terms outlined in our partner website under the following link: https://24genetics.com/terms-of-use/.

2. MODIFICATIONS TO TERMS

GeneGPS reserves the right to modify these terms of use without prior notice. Any such modifications will be effective immediately upon posting on the Website. Your continued use of the Website following any modifications signifies your acceptance of those changes.

3. USER SUPPORT

We're here to help! GeneGPS provides customer support services via email at info@genegps.co.uk, available Monday to Friday, from 9 a.m. to 6 p.m. We're committed to addressing your queries and complaints promptly.

4. INTELLECTUAL PROPERTY RIGHTS

GeneGPS asserts sole ownership or licensing rights over all intellectual and industrial property associated with our collaboration with 24 genetics and the content available on the Website. This encompasses trademarks, copyrights, patents, trade secrets, and any other proprietary information. The content presented on the Website, including but not limited to text, graphics, logos, images, audiovisual materials, software, and data compilations, is safeguarded by relevant intellectual property laws and international treaties.

Users are granted a limited, non-transferable, non-exclusive license to access and utilize the Website for personal, non-commercial purposes. This entails viewing, downloading, or printing portions of the content solely for personal use. Any unauthorized reproduction, modification, distribution, or exploitation of the Website's content, in whole or in part, without prior written consent from GeneGPS, is strictly prohibited.

5. RULES FOR USE

Users agree to adhere to the following guidelines when using the Website and services set out by GeneGPS:

  • Compliance with all applicable laws, regulations, and these terms of use.

  • Respect for the integrity and functionality of the Website and associated systems.

  • Abstinence from transmitting any unlawful, defamatory, obscene, or offensive material through the Website.

  • Avoidance of infringement upon the rights of third parties, including intellectual property rights.

  • Refraining from impersonating any individual or entity or misrepresenting affiliations.

  • Non-attempt of unauthorized access to any part of the Website or connected systems.

  • You are using the website and services for your own use and you ensure you are aged above 18 years. In navigating, purchasing, or contacting GeneGPS you automatically demonstrate capacity to make decisions about your own health. However if our service if meant for an individual either under the age of 18 or not able to provide capacity then the responsible person for said individuals will have to gain authority by contacting GeneGPS. Failure to do so will mean the contract is made invalid and charges will apply as per the clauses set out in our refund policy. 

  • You also understand that accessing and understanding genetic information is complex and not free from risks. In this sense, you acknowledge and accept these potential risks by signing this Agreement. Below are some of the factors, for illustrative purposes only, that you must examine and agree to before using our services;

    • GENEGPS GENETIC TESTS ARE NOT FOR CLINICAL OR DIAGNOSTIC OR THERAPEUTIC USE. It is important to know that genetics deal with your code but another important factor is epigenetics which acts as a switch that turns your code on and off. Your epigenetics are governed by various modifiable factors such as environment, diet, exposures, etc. We cannot identify spontaneous changes to your genetic code    (mutations) that may or may not be linked with epigenetic/genetic factors. As a result even though a negative test can never guarantee no risk at all from serious medical conditions including cancers, neuro-degenerative conditions, etc, It still offers a risk assessment based on our advanced algorithms and current research applied to your genetic code. Nevertheless, in the event that your physician deems a mutation, DNA predisposition, allergy predisposition, medication alteration, or additional interpretations of the test results to be pertinent, standard procedure is to correlate these clinically and conduct additional investigations as needed. The information in our reports is intended to help the individual better understand their genetic makeup. We do not offer medical advice based on the results of these DNA tests.

    • ERRORS IN ANALYSIS. Our partner labs at 24Genetics follows rigorous quality protocols in the DNA analysis process. They are the leading genetic testing company in Europe and operate with utmost quality. Nevertheless, an extremely small proportion (<0.05%) of the data generated during the process carried out in the external laboratory of 24Genetics can be incorrect or cannot be interpreted. In such a case GeneGPS will act as an intermediary to help either repeat the tests or discuss the difficulty in processing your results. However, GeneGPS will not be held liable for the storage, analysis, reporting of your data. We merely act as the distributor of these services in partnership with our labs 24 genetics.

    • FUTURE RESEARCH. Future scientific research in genetic material can alter the interpretation of your DNA. This may render your current report partially or completely uninterpretable. Our partnership labs will always employ the most advanced algorithm and data sets to your sample ensuring your genetic profile and analysis is most up to date at the time of analysis.

    • SHARING OF GENETIC DATA. You are advised that GeneGPS strongly advises against disclosing your genetic information to unaffiliated parties (such as friends, family, coworkers, etc.). Even if you choose to provide medical professionals access to your genetic information, there is a chance that this information may be included in your medical record and may eventually become available to undesired third parties. In any case, you acknowledge that you will: (i) assume responsibility for the possible consequences derived from sharing access to your genetic data with third parties; and (ii) exonerate GeneGPS and their partnership companies, its employees, managers, directors, contractors, subcontractors, collaborators, successors, authorized representatives and business partners and consider them free from any responsibility derived from (A) The utilisation or dissemination of any data that you submit or that GeneGPS receives as a result of a service request; and (B) The transfer or use of your genetic information or other personally identifiable data that you supply to third parties, whether knowingly or unknowingly, or to third parties for medical diagnosis or other purposes.

  • UNEXPECTED INFORMATION. You will almost certainly discover genetic information about yourself that you were not prepared for. Said genetic information may cause emotional distress in specific circumstances and in rare instances, may even change a person's life. In particular, you may learn facts about yourself that cause you concern. On agreeing to continue with our service you have acknowledged this risk and will not hold GeneGPS or any of its partners liable once the results have been shared with you. You may choose to withdraw this Agreement by following the steps outlined in our returns policy, but doing so does not release you from the financial responsibilities you agreed to when you hired GeneGPS to provide the services.

  • Users are solely accountable for their interactions and activities on the Website and any content they contribute. GeneGPS reserves the right to monitor user conduct and content and take appropriate action against any violation of these terms, including suspension or termination of access.

6. LIABILITY AND WARRANTIES

While GeneGPS endeavors to provide accurate and reliable content on the Website, we acknowledge the inherent risks associated with online platforms. Therefore, GeneGPS cannot guarantee the absolute accuracy, reliability, or timeliness of all content available on the Website. By using the Website, you acknowledge and agree that GeneGPS shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use the Website. This disclaimer of liability includes, but is not limited to, damages resulting from errors, omissions, interruptions, inaccuracies, delays in operation, or any other matter relating to the Website's content or functionality. GeneGPS shall not be liable for any losses or damages incurred as a result of reliance on information obtained through the Website, including information provided by third-party sources.

7. SUSPENSION OF WEBSITE ACCESS

GeneGPS reserves the right to suspend, modify, restrict, or permanently or temporarily interrupt access to the Website, with or without prior notice, in response to violations of these terms of use or any applicable laws or regulations. Such actions may be taken at GeneGPS's sole discretion and without liability to you or any third party. You acknowledge and agree that GeneGPS may suspend your access to the Website if you engage in conduct that violates these terms or poses a risk to the security, integrity, or functionality of the Website. GeneGPS shall not be obligated to provide any compensation or refund for any suspension of access, regardless of the duration or circumstances.

8. MODIFICATION OF THE WEBSITE

GeneGPS reserves the right to modify, update, or discontinue any aspect of the Website, including its presentation, configuration, content, features, or functionality, at any time and without prior notice. GeneGPS may also terminate, suspend, or interrupt access to the Website, or any part thereof, for any reason, including but not limited to maintenance, upgrades, repairs, or system failures. GeneGPS shall not be liable to you or any third party for any modifications, updates, discontinuations, terminations, suspensions, or interruptions of the Website or its services. You acknowledge and agree that GeneGPS may modify the Website's duration, availability, or accessibility at its sole discretion, and that GeneGPS shall not be liable for any losses or damages resulting from such modifications.

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If any provision of these terms of use is deemed null, void, or unenforceable by any competent court or administrative body, such nullity, voidness, or unenforceability shall not affect the validity or enforceability of the remaining provisions herein. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent of the parties, and the remaining provisions shall continue in full force and effect. The failure of GeneGPS to enforce any provision of these terms of use shall not constitute a waiver of such provision or any other provision herein, nor shall it affect GeneGPS's right to enforce such provision at a later time.

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COOKIE POLICY

1. DEFINITION OF COOKIE

Cookies are small text files that are stored on your device (such as your computer, smartphone, or tablet) when you visit a website. These files contain information about your browsing activities and preferences, which can be accessed by the website or third-party services. Cookies serve various purposes, including enhancing your browsing experience, providing personalized features, and collecting data for analytics and advertising purposes.

2. TYPES OF COOKIES AND PURPOSES

Analysis Cookies:

  • Purpose: Analysis cookies are used to collect information about how users interact with the Website. This includes tracking which pages are visited, how long users spend on each page, and which links are clicked. The data collected from analysis cookies is used to analyze user behavior, improve the functionality of the Website, and tailor content to user preferences.

Technical Cookies:

  • Purpose: Technical cookies are essential for the proper functioning of the Website. These cookies enable basic features such as page navigation, user authentication, and access to secure areas of the Website. Without technical cookies, certain parts of the Website may not function correctly.

Preference or Personalization Cookies:

  • Purpose: Preference or personalization cookies are used to remember your preferences and choices on the Website. This includes settings such as language preferences, font size, and customized layouts. Preference cookies allow us to provide a personalized browsing experience and enhance user satisfaction.

Entity-Based Classification:

Own Cookies:

  • Purpose: Own cookies are set by GeneGPS and are used exclusively for the operation of the Website. These cookies may include technical cookies, preference cookies, and authentication cookies necessary for user sessions. Own cookies are used to improve the performance and functionality of the Website, enhance user experience, and ensure the security of user data.

Third-Party Cookies:

  • Purpose: Third-party cookies are set by external service providers or partners to perform specific functions on our behalf. This includes analytics cookies, advertising cookies, and social media cookies. Third-party cookies may collect data for targeted advertising purposes, track user interactions with embedded content from other websites, and provide additional features such as social media integration. While third-party cookies enable us to enhance the functionality and performance of the Website, users should be aware that their data may be shared with third parties in accordance with their respective privacy policies.

3. CONSENT

By continuing to use the Website, you consent to the use of cookies in accordance with this policy. You have the option to manage your cookie preferences through your browser settings, including accepting or rejecting cookies and deleting existing cookies. However, please note that disabling cookies may affect the functionality of the Website and limit your ability to access certain features or services.

4. CHANGES TO COOKIE POLICY

GeneGPS reserves the right to modify this cookie policy at any time without prior notice. Any changes to the policy will be posted on the Website, and your continued use of the Website following the posting of changes constitutes your acceptance of such changes. We recommend reviewing this policy regularly to stay informed about our use of cookies and any updates or modifications to our practices.

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