Terms and Conditions of Use for GeneGPS
1. Introduction
These terms and conditions ("Terms") govern the provision of genetic analysis services offered by GeneGPS through its website located at the URL: https://www.genegps.co.uk/
The details of the service provider GeneGPS is listed below:
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GeneGPS LTD
Company number 15528610
Office: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Telephone: (+44)-01242374784
Email: info@genegps.co.uk
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These Terms define the rights and obligations of GeneGPS and its users in relation to the services provided. By accessing or using GeneGPS services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
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2. Definitions
"GeneGPS" refers to our company, its website, mobile applications, and associated services.
"User" refers to any individual accessing or using GeneGPS services.
"Content" refers to any text, images, videos, audio, or other materials available on GeneGPS.
"Contractual Products" refers to the genetic tests and reports provided by GeneGPS either in its own branding, or with branding clearly indicating the partnership with 24 genetics, or any other partnership branding.
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3. Acceptance of Terms
All users must accept and comply with these Terms. By proceeding with the contracting process and following all steps established for the same electronically, you declare your knowledge and express acceptance of these Terms.
In doing so you also automatically accept the general terms and conditions of our partnership company 24 genetics which can be found in the link https://24genetics.com/general-terms-and-conditions/
Your acceptance of these Terms is equivalent to a physical signature. By accepting these Terms, you acknowledge that you have read, understood, and agree to be bound by the provisions in this document.
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4. Revision of Terms
GeneGPS reserves the right to unilaterally make changes to these Terms at any time. Updated Terms will replace the previous ones and will apply to new services contracted after the modification, subject to user acceptance. Your continued use of GeneGPS services after the modification constitutes acceptance of the revised Terms.
5. Services and Pricing
Users may access genetic analysis services provided by GeneGPS upon payment of the specified price. The services offered include but are not limited to:
"Health Insights"
"Fitness and Nutrition Insights"
"Medication Optimization Package"
"Derm Insights"
"Dental Insights"
Prices for Contractual Products are listed on the GeneGPS website and may be modified by GeneGPS without prior notice.
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6. Contracting Procedure
At GeneGPS, we pride ourselves on providing a seamless and efficient contracting process for our users. Our electronic contracting procedure is meticulously designed to ensure clarity, transparency, and ease of use. When users navigate to our website, they are guided to a dedicated section specifically tailored for contracting services. Here, they will find an electronic form that prompts them to input essential details for identification, billing, and service specifications. We understand the importance of accuracy in data collection, which is why we emphasize the responsibility of users to provide truthful and up-to-date information. This ensures that the contracting process proceeds smoothly and efficiently.
Our commitment to user satisfaction extends to the availability of our services. Recognizing that our users may require access at any time, we offer our services twenty-four hours a day, seven days a week. This ensures that users have the flexibility to engage with GeneGPS according to their schedules and preferences. Additionally, we maintain transparency regarding any potential interruptions to service, such as scheduled maintenance, to minimize inconvenience to our users. Our goal is to provide a contracting process that is not only efficient but also accessible and convenient for all users, regardless of their location or time zone.
Furthermore, we prioritize the security of our users' data throughout the contracting process. GeneGPS employs robust security measures to safeguard user information and ensure confidentiality. From the moment users input their data into our electronic form to the completion of the contracting process, we utilize encryption and other industry-standard security protocols to protect sensitive information. We understand the importance of trust in our relationship with users, which is why we spare no effort in maintaining the integrity and security of our contracting process.
7. User Eligibility
At GeneGPS, we are committed to serving the needs of individuals seeking genetic analysis services. Our services are exclusively available to natural persons, as we believe in the importance of personalized healthcare solutions. We prioritize the well-being and privacy of our users, which is why we restrict access to our services to individuals only. Additionally, we require users to comply with local regulations regarding genetic services, ensuring that our services are accessed responsibly and ethically. By adhering to these eligibility criteria, we uphold our commitment to ethical and responsible provision of genetic analysis services.
We recognize that our users come from diverse backgrounds and geographic locations. As such, we strive to accommodate the needs of users residing within our primary jurisdiction which is the United Kingdom. We emphasize the importance of compliance with local regulations governing genetic services. Users residing outside our jurisdiction must ensure that they are not subject to any legal prohibitions or restrictions related to the contracting of genetic services. By establishing clear eligibility criteria, we aim to promote transparency and accountability in our relationship with users, fostering trust and confidence in our services.
Moreover, we understand the significance of informed decision-making when accessing genetic analysis services. To this end, we require users to be duly identified, of legal age, and possess full capacity to act when requesting our services. We recognize the importance of autonomy and agency in healthcare decisions, which is why we prioritize the empowerment of our users through informed consent. By upholding these eligibility criteria, we ensure that our users are equipped to make informed decisions regarding their health and well-being, thereby promoting a culture of responsible and ethical healthcare engagement.
On agreeing to proceed with the genetic testing kits you will be offered both an electronic as well as physical consent form designed by our partnership lab 24 genetics. Upon reviewing it and signing the form only then will our contractual obligations become active.
8. Payment
At GeneGPS, we understand the importance of a seamless and secure payment process for our users. Our payment system is designed to provide users with a variety of convenient payment methods, ensuring flexibility and accessibility. Whether users prefer credit/debit card payments, electronic fund transfers, or other accepted forms of payment, we strive to accommodate their preferences. Our goal is to eliminate barriers to access and provide a hassle-free payment experience for all users.
We prioritize transparency and fairness in our pricing structure, ensuring that users are informed of the costs associated with our services upfront. Prices for our Contractual Products are clearly listed on our website, allowing users to make informed decisions based on their budget and needs. Furthermore, we understand that market conditions may necessitate adjustments to our pricing from time to time. As such, we reserve the right to modify prices without prior notice, ensuring that our pricing remains competitive and reflective of market dynamics.
Additionally, we emphasize the importance of payment confirmation in finalizing the contract between GeneGPS and our users. Payment shall be deemed to have been made only upon confirmation of receipt by GeneGPS. This ensures that the contract becomes effective at the point of payment confirmation, providing clarity and certainty for both parties involved. Furthermore, in the event of any issues or discrepancies related to payment, we are committed to promptly addressing and resolving them to ensure a positive user experience. By prioritizing transparency, fairness, and prompt resolution, we aim to establish trust and confidence in our payment process among our users.
9. Service Provision
At GeneGPS, we are dedicated to delivering high-quality services that meet the needs and expectations of our users. Our service provision process is designed to be comprehensive, efficient, and user-centric. Upon receipt of full payment, GeneGPS initiates the delivery of Contractual Products in accordance with the specified process outlined on our website. We understand the importance of timeliness in service delivery, which is why we adhere to specified timelines for each phase of the service provision process.
For Contractual Products that include physical components, such as saliva collection tubes, GeneGPS takes responsibility for the timely and secure delivery of these components to the address specified by the user. We understand the importance of ensuring the integrity and quality of these components, which is why we employ stringent quality control measures throughout the delivery process. Furthermore, we prioritize user convenience by covering shipping costs and ensuring timely delivery to minimize any inconvenience to our users.
Moreover, we recognize the importance of user engagement and satisfaction throughout the service provision process. GeneGPS is committed to providing users with regular updates and notifications regarding the status of their orders. Whether it's providing tracking information for shipments or notifying users of processing timelines for genetic reports, we strive to keep our users informed and engaged at every step of the process. By prioritizing transparency, communication, and user satisfaction, we aim to deliver a service provision experience that exceeds user expectations and fosters trust and confidence in our services.
10. Exclusion of Rights to Profit, Research and Products
GeneGPS operates with a commitment to transparency and integrity in all aspects of our operations, including the use of genetic data contributed by our users. We understand the importance of clarity regarding user rights and expectations regarding the use of their genetic data. Our users contribute their DNA samples and entrust us with their genetic data for the purpose of accessing our genetic analysis services. However, it is important to note that the contribution of DNA samples and processing of genetic data do not confer any rights over scientific research, publications, or products developed by GeneGPS or associated entities.
It is our firm belief that genetic data should be utilized responsibly and ethically for the benefit of individuals and society as a whole. While users may receive valuable insights and information from our genetic analysis services, it is essential to clarify that these services are provided for informational and educational purposes only. Users should not expect any economic benefit or profit from the contribution of their genetic data or the use of our services. Our focus is on empowering individuals to make informed decisions about their health and well-being based on the insights and information provided by our services.
Furthermore, we are committed to ensuring that the use of genetic data adheres to the highest ethical standards and legal requirements. GeneGPS operates in compliance with relevant laws and regulations governing the use of genetic data, including data protection and privacy regulations. We prioritize the privacy and confidentiality of user data, implementing robust security measures to protect against unauthorized access, use, or disclosure. By operating with transparency, integrity, and a commitment to ethical practices, GeneGPS aims to foster trust and confidence among our users regarding the responsible use of genetic data.
11. Right of Withdrawal
At GeneGPS, we understand that circumstances may change, and users may wish to reconsider their decision to contract our services. We respect the right of users to withdraw from the contract in accordance with applicable laws and regulations. Our users have the right to exercise their right of withdrawal within a specified period from the date of contract conclusion, without the need for justification or penalty. We are committed to facilitating the withdrawal process and ensuring that users have a hassle-free experience when exercising their right of withdrawal.
To exercise the right of withdrawal, users may choose to notify us of their decision to withdraw through an unequivocal statement, such as a letter sent by mail or email. Our goal is to make the withdrawal process as straightforward and accessible as possible for our users, ensuring that they can exercise their rights with ease and confidence.
It is important to note that the right of withdrawal is subject to certain conditions and limitations. In particular, users should be aware that the provision of services may commence before the expiration of the withdrawal period. If services have been fully executed before the withdrawal is communicated, the right of withdrawal may not be enforceable against GeneGPS. Therefore, users are encouraged to exercise their right of withdrawal in a timely manner to maximize the likelihood of success.
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12. Data Protection
At GeneGPS, we recognize the importance of protecting personal and genetic data entrusted to us by our users. We are committed to ensuring the privacy, confidentiality, and security of user data in accordance with applicable data protection laws and regulations. Our Privacy Policy and Protection of Genetic Data policy outline our practices regarding the collection, use, storage, and sharing of user data. By accessing or using our services, users consent to the collection and processing of their personal and genetic data in accordance with these policies.
Our Privacy Policy provides comprehensive information regarding the types of data we collect, the purposes for which we collect and use data, and the measures we take to safeguard data privacy and security. We are transparent about the purposes for which user data is processed, ensuring that users have a clear understanding of how their data is utilized. Additionally, our Protection of Genetic Data policy specifically addresses the unique considerations associated with the processing of genetic data, emphasizing the importance of informed consent, data security, and user control.
GeneGPS employs industry-standard security measures to protect user data against unauthorized access, use, or disclosure. We utilize encryption, access controls, and other technical and organizational measures to safeguard user data from security threats and breaches. Furthermore, we restrict access to user data to authorized personnel only and regularly review and update our security practices to mitigate emerging risks. Our commitment to data protection extends beyond compliance with legal requirements to encompass a culture of accountability, transparency, and continuous improvement in data privacy and security practices.
13. Responsibilities
At GeneGPS, we are committed to upholding our legal and contractual obligations under these Terms and ensuring a positive experience for our users. We prioritize transparency, fairness, and accountability in all aspects of our operations, including our interactions with users. GeneGPS is responsible for providing accurate, reliable, and timely genetic analysis services to our users in accordance with the terms outlined herein. We adhere to specified timelines and quality standards to ensure that users receive the highest quality of service and support throughout their engagement with GeneGPS.
In the event of any breach of our legal or contractual obligations, GeneGPS is committed to taking appropriate corrective action to address the issue and mitigate any potential harm to users. We recognize the importance of accountability and are prepared to compensate users for any damages resulting from our failure to fulfill our obligations. Additionally, we hold ourselves accountable for the actions of our personnel and take measures to ensure that all employees are trained and equipped to fulfill their responsibilities effectively and ethically.
Users also have responsibilities under these Terms to provide accurate, truthful, and up-to-date information during the contracting process and to comply with all applicable laws and regulations governing the use of our services. By accepting these Terms, users agree to abide by all provisions outlined herein and to conduct themselves in a manner consistent with ethical and responsible use of GeneGPS services. We expect our users to communicate openly and honestly with us, to respect the privacy and rights of others, and to refrain from engaging in any unlawful or unethical activities that may harm GeneGPS or other users.
At GeneGPS, we recognize that legal provisions may be subject to interpretation and challenge. In the event that any provision of these Terms is declared invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect to the extent permitted by law. We are committed to upholding the integrity and enforceability of these Terms and will take appropriate action to replace any invalid or unenforceable provisions with new provisions that achieve the intended objectives of these Terms. Our priority is to ensure clarity, fairness, and enforceability in our contractual relationship with users, and we will take all necessary steps to achieve this goal.
It is our belief that the validity of individual provisions should not undermine the overall effectiveness of these Terms or the rights and obligations of the parties involved. By maintaining the validity and enforceability of the remaining provisions, we strive to uphold the mutual commitments and responsibilities outlined herein. We are committed to transparency and accountability in our contractual relationships with users and will take all necessary measures to address any legal challenges or inconsistencies that may arise. Our goal is to ensure that these Terms continue to provide a clear and reliable framework for the provision and use of GeneGPS services, thereby fostering trust and confidence among our users.